The First Time I Trusted AI to Make a Decision for Me
There’s a quiet moment that happens when you first build something with AI. You’ve tested it. It works. You know what it’s supposed to do. But then the moment arrives: it’s live. Real people will be affected. And you have to let it run.
That pause? That hesitation? That’s the first sign that using AI isn’t just technical. It’s deeply human.
The Moment I had just finished building a prediction model using AI Hub. It was simple enough: take historical form data and predict whether a submission was complete or likely to be flagged for follow-up. The data was clean, the model accuracy was good, and I’d wired it into a Power Automate flow that routed responses accordingly.
Then I stared at the ‘Run’ button.
What if it misrouted something? What if someone didn’t get followed up because I trusted a model too soon? What if I had overestimated what it could do?
I hovered.
And then I clicked it.
What Happened It didn’t break anything. In fact, it worked. Not flawlessly — but it was close. The model caught about 80% of the cases correctly. But more importantly, it freed up time for someone who no longer had to triage every submission manually.
The model didn’t take over. It took something off someone’s plate.
What Changed Since then, I’ve started to think of AI differently. Not as an all-knowing system, but as a colleague with strengths I can lean on. I started trusting automation more — not blindly, but intentionally. I also began redesigning processes with this question in mind:
What part of this needs human judgment? And what part just needs good logic?
That’s when things got really interesting.
Why This Moment Matters When we talk about AI adoption, we often focus on data readiness, licensing, or model training. But the real shift is emotional. It’s the first time you stop hovering and start trusting.
That’s when AI moves from concept to culture. And it starts with one moment.
Final Thoughts Trusting AI doesn’t mean giving up control. It means recognising where we’re spending time, attention, and energy that could be reallocated to something better. That decision point — to run the model, to trust the flow — is where AI becomes real.
If you haven’t had that moment yet, it’s coming. And when it does, I hope you pause. Reflect. And then click ‘Run’. Because that’s where the next version of your workflow — and your thinking — begins.
This post is part of my ongoing series exploring not just how we build with AI, but how we work differently because of it.
